K10 Professional IT Services

Communicator is a hosted telephony system designed for multi-site small businesses that offers powerful features to reduce your total costs and improve the productivity and image of your business.

Communicator is a Carrier-class network-based multi-office solution designed to satisfy Small Office needs:
Primary target: small business market with Little or No IT/ telecom expertise or local support required

Features
Web portal for self-serve end user configuration
Full complement of telephony features
Auto Attendant and Voice Mail

For ease of installation the Handsets work over normal Cat-5 data cabling so you only need one set of infrastructure cabling and for convenience Power over Ethernet gives you the option to power the handset without a mains power supply

The Communicator can run over your existing broadband connection however for sites with more than 6 users we recommend installing a separate Broadband circuit to support the voice application and avoid restriction issues on your data traffic (email /internet etc..)

Its Plug and Play technology means that installation is quick and cost effective and as with all of K01’s IPT products existing telephone numbers can be ported onto the service. Connectivity between other products in the IPT family ensures that your company maximises the flexibility and cost savings that IP Telephony offers

Voicemail

Each Communicator user gets a fully featured customisable voicemail with remote access for playback of messages and re-recording of greetings.

Auto-Attendant

Each user can define and control their own multi layered auto attendant to ensure that calls are always routed to the correct user

Directory

Communicator offers a company wide directory. Searches can be conducted via first name or surname, in addition to an overall view of all users also being available. Each individual entry includes the user’s full name, extension number, external number, fax number.

Groups

The Groups page of the Phone Manager enables users of Communicator to activate/ deactivate their status in Hunt Groups that they belong to, in accordance with their availability. Additionally, via this page users who are in several Pickup Groups can prioritise which extension they pick up if more than one of their Pickup Groups rings at the same time.

Black List

The Black List function in the Phone Manager enables users to screen calls, controlling who they are available for. Users simply add a phone number to their Black List in order to ensure that all calls from that number are blacklisted immediately.

Hot Desking

Walk up to any Communicator handset -enter your PIN number and the features are 'downloaded' to that handset -no matter which of your companies sites you are located at. That’s the way a 'follow me' service should work!

Remote 'Sites'

As the functionality of Communicator is not held within a PBX in your office you can add extensions to the systems easily and cost effectively. No longer restricted by the PBX's limitations you can redesign the way you work. A Communicator handset at home works just like the one in the office -as does the handset in the new office just opened in Norway?! The flexibility is fantastic.

PBX features

All the usual PBX features are included as well as multilayered administration rights so Administrators can control the set up of handsets etc. Users can configure one touch buttons, print new handset labels, upload speed dial lists, transfer calls internally and externally and hold conference calls